MARKETING
We aim to tailor our communications and ensure you are able to ‘opt-in’ to receive the information that you want. To achieve this, we will inform you, before collecting your data, if we intend to use your data for such purposes. You can exercise your right to prevent such processing and withdraw your consent by letting us know in writing. You will always have the right to ask us not to process your personal data for marketing purposes and you can exercise your right to erasure by contacting us at: hello@nokkel.app.
SHARING DATA WITH THIRD PARTIES
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. They must only process your personal data for specified purposes and in accordance with our instructions.
We may additionally disclose your personal information to third parties for reasons including the following:
This includes exchanging information with other companies and organisations for the purposes of safeguarding or other statutory regulations we must comply with.
We may share your personal data in connection with any proposed or actual sale of our business or assets or an investment into our business. In such circumstances we will ensure the transfer of your personal data complies with Data Protection Laws.
No other third parties have access to your personal data unless it is specifically required to meet either contractual obligations or the legitimate interests of Nokkel as defined under Article 5 of the UK GDPR.
INTERNATIONAL DATA TRANSFERS
We may share your personal data overseas from time to time. Where we do, to ensure that your personal information receives an adequate level of protection we will make sure that we take steps necessary to protect your data as required by applicable laws. For example, we may enter into data sharing agreements that contain up to date standard contractual clauses.
HOW DO WE STORE YOUR PERSONAL DATA AND FOR HOW LONG?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. Once our relationship with you has come to an end, we will retain your Personal Data for a period that enables us to:
If you are a Buyer, we keep your personal data for as long as you remain a registered user of the Nokkel App and for a period of six years thereafter. We will then dispose your information by deleting it, including any copies held.
If you are a Home Owner, we keep your personal data for as long as you remain a registered user of the Nokkel App and for a period of six years thereafter. We will then dispose your information by deleting it, including any copies held.
If you are a Financial Advisor, we keep your personal data for as long as you remain a registered user of the Nokkel App and for a period of six years thereafter. We will then dispose your information by deleting it, including any copies held.
In addition, some of the data we hold may be subject to certain legal and regulatory obligations, which provide a minimum retention period for different types of data. The retention period varies depending on the data we hold.
HOW YOUR PERSONAL DATA IS KEPT SECURE
To help protect the privacy of your personal data, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
While we strive to protect your personal data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
AGE LIMIT FOR OUR USERS
The Nokkel App is not intended for children and we do not knowingly collect data relating to children. You must not use the Nokkel App unless you are aged 18 or older.
COOKIES
We collect your data automatically through cookies when you visit our website, in line with cookie settings in your browser. We may collect information about your computer, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual unless you choose to complete a form. We will only collect your data through the placing of non-essential cookies with your prior consent. More information on cookies and the data they capture is available in our Cookies Policy, accessible here.
AUTOMATED DECISION-MAKING
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
YOUR DATA PROTECTION RIGHTS
Under certain circumstances, by law you have certain rights.
Your right of access: you may request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Your right of rectification: you may request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Your right to erasure: you may request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Your right to object to processing: you may object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Your right to restriction of processing: you may request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Your right to data portability: you may request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please let us know in writing.
CHANGES TO THE PRIVACY NOTICE
We reserve the right to update this Privacy Notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@nokkel.app. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 (local rate)
Website: https://ico.org.uk/concerns
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